KEEPSORA Store Policies
Last Updated: September 8, 2026
At KEEPSORA, we want your shopping experience to be clear, simple, and dependable. Because many of our products are personalized or made specifically according to your selections, some policies differ from those for standard, non-personalized merchandise. Please review the following policies before placing your order.
Order Processing
Orders begin processing after payment has been successfully completed. Processing times may vary depending on the product, personalization requirements, production method, order volume, and time of year. Estimated processing or delivery information shown on individual product pages should be reviewed before ordering.
Processing time and shipping/transit time are separate. During holidays and other high-volume periods, personalized products may require additional processing time.
Personalized & Custom Orders
Please carefully review all personalization information before submitting your order. This includes, where applicable: Names, Initials, Dates, Messages, Photographs, Colors, Sizes, Fonts, Designs, and other customization selections. Personalized products are created using the information submitted with the order.
KEEPSORA is not responsible for errors contained in customer-submitted personalization, including spelling mistakes, incorrect dates, incorrect names, unsuitable photographs, or other incorrect information supplied during checkout. Please double-check your personalization before placing your order.
Customer-Submitted Photos & Content
When submitting content for personalization, you confirm that you have the necessary rights to use that content. For best results, photographs should be clear and well-lit. The appearance of colors may vary slightly between screens and the finished product because of differences in displays and materials.
Order Changes & Cancellations
If you notice an error after placing an order, contact us immediately. We will make reasonable efforts to accommodate changes when production has not begun. Personalized or custom orders generally cannot be canceled once production has begun. Non-personalized orders may also be subject to processing status.
Shipping & Tracking
Shipping options and charges vary by product and destination and will be displayed at checkout. Delivery estimates are not guarantees unless expressly stated. Customers are responsible for providing an accurate shipping address. Tracking information will be provided after the order ships, where available.
Incorrect Shipping Addresses
Please verify your shipping address carefully before completing checkout. We cannot guarantee changes after an order has entered processing. Additional costs resulting from an incorrect address supplied by the customer may be the customer's responsibility.
Returns & Exchanges
Because personalized products are created specifically according to your selections, they generally cannot be returned or exchanged due to change of mind or customer errors. This does not affect requests involving products that arrive damaged, defective, or materially different from what was ordered.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us promptly with your order number and clear photographs showing the issue. We will review and determine an appropriate resolution, which may include replacement or refund. Please retain all packaging until reviewed.
Refunds & Exchanges
Approved refunds will be issued to the original payment method. Original shipping charges may be non-refundable. Personalized products generally cannot be exchanged unless damaged or materially different from what was ordered. For eligible non-personalized products, contact us before requesting an exchange.
Product Variations
Some products may have minor variations in color, positioning, or texture resulting from materials, manufacturing, or differences between digital displays and physical products. These minor variations are not considered defects.
Holiday Orders
We recommend ordering personalized gifts well in advance of holidays. Production and carrier volumes increase significantly during major shopping periods. Unless expressly stated otherwise, estimated delivery dates are not guarantees that an order will arrive before a specific date.
Promotions & Updates
Promotional offers may be subject to specific terms and exclusions. Discounts generally cannot be applied retroactively. KEEPSORA reserves the right to correct errors or update product information. We may update these Store Policies periodically; the most recent version will be published here.
Contact KEEPSORA
If you have questions about these policies, please contact us through our website. KEEPSORA: Made Personal. Kept Forever. keeps-ora.com. We appreciate the opportunity to help you create something worth keeping.